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Aerobatics ServerACRO E-mail Archive Thread: [IAC] IAC Membership Directory[International Aerobatic Club] [Articles etc] [Communications] [Contest and Patch Information] [Aviation Organizations] [Other Aerobatics Info] [Aerobatics Images] [Other Aerobatics Links] [Other Aviation Info (including weather)] [Search ACRO Website]Disclaimer: These aerobatics pages are developed by individual IAC members and do not represent official IAC policy or opinion. |
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Thread: [IAC] IAC Membership Directory
Message: [IAC] IAC Membership Directory
Follow-Up To: ACRO Email list (for List Members only)
From: Lisa Wegener <lwegener at eaa.org>
Date: Mon, 10 Jan 2000 22:25:04 UTC
Dear IAC Members: I wanted to make all of you aware that we have personally followed up with Harris Publishing on all of your concerns regarding the IAC Membership Directory. The Telemarketing Supervisor received a copy of each of your complaints regarding the "high pressure tactics" of the telemarketers to coerce our members into purchasing the directory. All shifts of Harris' sales staff were spoken to and informed that any undue pressure being applied to IAC members to purchase the directory was inappropriate behavior. Harris Publishing sends their personal apologies for any upset, and wants to make certain you understand that any upset was certainly not intended. "It was certainly not our intention to offend anyone, and it's important that I make sure our staff is providing excellent customer service to your members. I appreciate your help in letting me know, and your patience," stated Harris' Telemarketing Supervisor. Each member that contacted the IAC Executive Office regarding concerns has already or will shortly receive a letter directly from Harris Publishing apologizing and letting them know the primary purpose of the call was to verify the member's information, but that Harris had also hoped they would be interested in placing an order for the directory. Those members expressing their dissatisfaction with the telemarketers have also been removed from the telemarketing list and will not be called again. Going forward, for those of you who have not yet received calls from Harris Publishing, you should expect the telemarketers to request that you update your information, even if you mailed in a response. The telemarketers will also ask if you wish to purchase the directory, however, there should be no pressure applied to you to purchase the book. For our international members, my personal apologies go out to you for my misunderstanding of our contract with Harris Publishing. All international members should have been mailed a questionnaire, and also a follow-up postcard requesting that they call in to update their information and order the directory. However, no telemarketer will be personally calling you directly to verify your information. If you have not mailed or called in your information, please do so prior to February 7, 2000. If you prefer you may contact Harris Publishing directly at 1-877-518-6980 or send mail to Harris Publishing, 1423 New Market Square South, New Port News, VA 23605. As always, we are to assist you as members of the IAC. Please feel free to keep me posted regarding your membership concerns on the Directory, or any other issue. Sincerely, Lisa. Lisa K. Wegener IAC Executive Director 920-426-6574 mailto:lwegener at eaa.org
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